LILASH & LIBROW FAQ'S
is lilash And librow safe?
Yes! LiLash and LiBrow serums are physician-formulated and ophthalmologist tested. Since their development in 2007, LiLash Beauty has been committed to providing only the highest quality products with a leading, unchanged formula.The serums are safe for sensitive eyes and contact lens wearers. They can also be used to help regrow lashes and brows after Chemotherapy treatment has finished.
HOW DOES lIlASH OR LIBROW WORK?
LiLash boosts lash growth by nourishing the lash follicle to extend the Anagen, the growth phase, of the cycle.The longer the lash is kept in this phase, the longer it will continue to grow.
Daily application and patience is key, to keep the lash follicle healthy.
LiBrow works in the same way, to boost brow growth.
HOW LONG DOES it take TO SEE RESULTS WITH LILASH or librow?
Used daily, lash growth can be seen in as little as 30-45 days, but in most cases it takes 45-60 days. How quickly you see results depends on where your lashes are in their natural growth cycle.
Brow growth takes a little longer. Used daily, you will see your brows filling out in 90 days.
You will see full results in 90 days. Patience is the key. Get into a daily routine, stick with it, you will be so pleased you did!!
After the initial 3 months application, when you’re happy with the length of your lashes. You can use every other day to maintain. If your lashes start looking shorter, go back to daily application for a while, to give them a boost.
How do I apply LILASH?
LILASH - Apply to dry, cleansed skin. Once a day is all you need, morning or night. We recommend adding it to your night time routine, but whichever is convenient for you.
Remove the applicator from the tube and wipe off excess serum, it’s very concentrated, a little goes a long way.
Apply LiLash directly to the upper eyelid skin along the lash line of each eye. Depending on how much excess serum you initially wiped off the brush, you may need to re-dip your brush for the second eye.
Do not apply to the lower eyelids or directly to lashes. Lilash is a serum, the results happen when it’s absorbed by the skin. Allow serum to dry for 2-3 minutes before applying any moisturiser.
If you have sensitive eyes or experience any sensitivity, apply 2-3 times a week for the first week.
HOW DO I apply LIBROW?
LIBROW - Apply to dry, cleansed skin. Once a day is all you need, morning or night. We recommend adding it to your night time routine, but whichever is convenient for you.
Remove the applicator from the tube and wipe off excess serum
Apply LiBrow along the brow line of each eye. Depending on how much excess serum you initially wiped off the brush, you may need to re-dip your brush for the second eye. Allow serum to dry for 2-3 minutes before going to bed.
Do not apply to eyelids or eyelashes.
Can I use LiLash OR lIbROW twice a day?
No, only use LiLash or LiBrow once a day. Applying more than once a day will not give any quicker results. Overusing our concentrated serum could cause irritation. Stick to once a day.
Can I use LiLash or librow during pregnancy and/or breastfeeding?
LiLash has not been tested in all situations; therefore we do not recommend using LiLash during pregnancy or breastfeeding.
Can I use LiLash lash serum with eyelash extensions?
Yes! LiLash is the ideal companion for lash extensions. It’s oil free and safe to use with all extensions and glue. Lilash fortifies and strengthens lashes at the hair follicle. Promoting healthier longer, thicker lash growth with less natural breakage and loss. This allows you to enjoy your extensions longer. If desired, eyelash extension wearers can also transition to using LiLash alone.
Can I have a lash lift treatment whilst using lilash lash serum?
Yes! Lilash is great to use before a lash lift treatment and eyelash tint. LiLash fortifies and strengthens lashes at the hair follicle, promoting healthier lash growth and less natural breakage. This magnifies the effect of the lash lift and tint treatments. Following your treatment, it is advised to wait 24 hours before continuing with your lash serum.
CAN I USE a lash serum or brow serum AFTER CHEMOTHERAPY?
Yes! Many people turn to LiLash and LiBrow to help restore their lashes and brows after their treatment is finished. Healthcare professional advice is to wait 3 to 4 weeks after finishing chemo before starting the serums. We recommend using every other day for first 10 days, as skin may be more sensitive after Chemotherapy.
WHAT HAPPENS WHEN I STOP USING LILASH or librow?
LiLash and LiBrow are beauty treatments. Like any other skincare, continued use is necessary to maintain results. If discontinued, your eyelashes will gradually return to their length before use. Brows will gradually return to how they were before treatment. It is really easy to incorporate them into your daily beauty routine and once you see the results, you won’t want to be without.
A 1-2 week break is recommended every 3 months to allow your hair follicles to rest and re-stagger their growth pattern.
WILL LILASH CHANGE MY EYE COLOUR?
No. This is a risk factor associated with the ingredient called Bimatroprost. LiLash and LiBrow do not contain Bimatroprost or Biotin. Lilash was developed by Physicians in 2007 and has been Ophthalmologist tested. I have been a stockist since 2013. In that time, a change to the eye colour has never been reported.
WILL LILASH OR LIBROW AFFECT THE COLOUR OF SEMI-PERMANENT MAKEUP?
LiLash or LiBrow will not affect eyeliner or eyebrow colour used in semi-permanent makeup (Please make sure the skin has healed completely from the tattooing, prior to use).
WILL LIBROW DARKEN MY EYEBROWS?
LiBrow’s patented brow tint contains natural botanicals that gently darken your brows by enhancing the pigment of your natural hair colour. Expect your brows to be tinted 1 to 2 shades darker for beautifully enhanced definition.
WILL LILASH DARKEN THE SKIN ON MY EYE LIDS?
Some customers may experience a slight darkening on the upper lid with regular application. However, it is important to know that this is not harmful, or permanent.
WHAT ARE THE INGREDIENTS OF LILASH?
LiLash is manufactured in an FDA certified facility using only the highest quality ingredients.
Botanical Extracts & Peptides - condition & hydrate
Antioxidant-rich B Vitamins - protect and strengthen
Almond Extract - improves absorption for maximum results
Lilash ingredients: water/aqua, caprylyl glycol, ethylhexylglycerin, hydroxyethylcellulose, glycerin, chlorphenesin, panthenol, hydrolyzed lupine protein, prunus amygdalus dulcis fruit extract, silica, phenoxyethanol, citric acid, isopropyl phenylhydroxypentene dihydroxycyclopentylheptanate
WHAT ARE THE INGREDIENTS OF LIBROW?
LiBrow is manufactured in an FDA certified facility using only the highest quality ingredients.
LiBrow ingredients: water/aqua, hydroxyethylcellulose, caprylyl glycol, peg-40 hydrogenated castor oil, ppg-26-buteth-26, chlorphenesin, apigenin, juglans regia (walnut) shell extract, krameria triandra root extract, oleanolic acid, prunus amygdalus (sweet almond) extract, sarothamnus scoparius extract, glycerin, panthenol, saccharomyces copper ferment, saccharomyces manganese ferment, saccharomyces zinc ferment, silica, biotinoyl tripeptide-1, isopropyl phenylhydroxypentene dihydroxycyclopentylheptenate.
does LILASH or librow expire?
After your tube of Lilash or LiBrow has been opened, the formula will remain active for 9 months. Unopened, a tube will last for 2 years. The active ingredient will not be effective after 3 years.
DO YOU TEST LILASH or librow ON ANIMALS?
We NEVER test on animals.
DOES LILASH or librow CONTAIN PARABENS?
No. LiLash and LiBrow is formulated to be paraben free.
IS LILASH or Librow VEGAN friendly?
Yes LiLash and LiBrow is Vegan friendly. The ingredients of LiLash and LiBrow are not animal products or derivative of animal products.
How can i tell that LILASH oR librow is authentic?
Every box of LiLash and LiBrow should be in black packaging. The box should have the counterfeit fighting LiLash logo hologram and a QR code with a serial number unique to that box. The box and the tube should also be sealed. Plain and simple, if it doesn't have all of the above, don't trust it.
Fake or out of date lash and brow products are out there. I recently came across a website purporting to be me!! They were basically saying they were 'TLC Beauty Therapy, a trusted LiLash stockist since 2014' Thankfully, after a strongly worded email they removed all links to myself. LiLash.com are investigating.
The name of the website was 'UKBrands4Less' I ordered one of their products, for £55, and found that the packaging style was from 2017. The packaging was a different size. It did not have the hologram logo, QR code or serial number on the packaging so could not be traced back to a manufacturer. It was a fake!
The fake product is on the left ...
If the price is too good to be true, it will most likely be fake or out of date stock.
Items sold on eBay or Amazon, may also be fake as authorised stockists are not allowed to sell on those sites.
There are also a number of other sites, known to sell fake or counterfeit goods, a list of these can be found on the www.lilash.com website.
It’s not worth taking the risk for a product you apply so close to your eyes and a waste of money when it doesn’t work.
Rest assured, in buying your products from TLC Beauty Therapy.com, you are buying from a trusted, authorised stockist. With the highest level of customer service.
90 DAY SATISFACTION GUARANTEE
We offer a 90-day satisfaction guarantee to see new users through their first 3 months. If you are not completely satisfied with your product, you can return the remainder for a refund, less shipping and paypal or credit card fees incurred by ourselves, provided that:
(i) You return the product within 90 days of purchase date. (ii) The product was purchased directly through TLC Beauty Therapy. (iii) You return the remainder of the product, at your own cost, with all its original packaging within 7 days (iv) You have not previously received a refund for a product purchased from TLC Beauty Therapy or any other stockist.
We may request photographic or video evidence to help us process your claim as quickly as possible.
Simply get in touch. We will then contact LiLash Head Office for authorisation.
Once we receive the return, we will process the refund within 30 days, through the original payment method.
It is your responsibility to ensure the safe return of the item/s. We cannot accept liability for products lost in transit or damaged. Once posted, keep hold of your receipt - this is your proof of postage which you can use to track your return. We may also need to refer to this receipt in the unlikely event that your parcel doesn’t reach us.