DELIVERY AND Returns

It is important to us that you are pleased with the products you have purchased. We understand that customer's need to know when they are going to receive their order and that if they are not satisfied with a product, it can be returned. Our customer services team are focused on providing you with the best possible service.  They are available Monday – Friday, 9.00am – 4.30pm.

Availability and Delivery

All Products shown on the website are subject to availability at the time of placing your order. Products will posted out within 48 hours receipt of cleared funds, Monday to Friday. A Dispatch Confirmation will be sent by email.

The preferred courier is Royal Mail, a certificate of posting with tracking number is always obtained. Delivery time guidelines quoted are those stated by Royal Mail. Once goods have left the premises they are under the control of that company. We are able to assist with tracking orders but you must be aware there may be delays due to weather, transportation issues and any other force majeure and we will not accept liability in these instances.

2nd class, allow 3-5 days.

1st Class, allow 1-2 days.

Next Day delivery, the next working day (orders must be place by 12pm)

Worldwide International Tracked & Signed, allow 5-7 days.

Royal Mail do not guarantee timescales nor do they consider an item to be lost in the post until 15 working days from the date of posting has passed.

We strongly recommend you choose the delivery option offering the correct level of compensation, should your item become lost or damaged in the post. 

Standard delivery, a maximum £20 compensation. 

Signed For delivery, a maximum of £50 compensation.

Next Day delivery, a maximum of £500 compensation.

PLEASE NOTE - We are not liable for items lost or damaged in the post but will complete a Royal Mail Claim form on your behalf. The compensation received from Royal mail will be refunded to you through the original payment method.

Royal Mail compensation rates can be found on their website www.royalmail.com

Order amendments

If you wish to amend an order, we will do all we can to assist you.

Please contact us as soon as possible as orders are normally processed swiftly. In these circumstances, it may not be possible to amend your order at that point.

In order for us to rapidly process your request, it would be helpful if you had the following information to hand:

Customer name

Order number

Date of order

Item details

Payment method

For an order amendment please get in touch through the CONTACT PAGE.

 

Order Cancellations

You are entitled to cancel your order within seven-days of making your order. If you contact us as soon as possible after placing you order, it may be possible for us to cancel it before it is processed, please have your order details to hand. 

Any order cancelled by the customer prior to processing will be deleted from our system without any charge.

Please bear in mind that orders are normally processed swiftly, it may have already have been packaged and dispatched. In these circumstances, it will not be possible to cancel your order at that point.

Should an order be cancelled by the customer after it has been processed and shipped, the customer will be responsible for returning the parcel at their expense or refusing delivery. Orders are refunded within 30 days.

The product(s) must be returned unopened, in the same condition in which you received them, seal intact, original packaging and in a saleable condition. It is your responsibility to ensure the safe return of the item/items by packaging the products adequately and using a reputable delivery service that insures you to the value of the goods and offers a recorded service.

To cancel your order please get in touch through the CONTACT PAGE.

 

Returns

If you wish to return the product/s, you have a statutory right to cancel your order at any time within seven working days, beginning on the day after you received the products. We will refund any money received from you using the same method originally used when you placed the order.

To return your product/s please get in touch through the CONTACT PAGE for authorisation.

The product(s) must be returned unopened, in the same condition in which you received them, seal intact, original packaging and in a saleable condition. It is your responsibility to ensure the safe return of the item/s by packaging the products adequately and using a reputable delivery service that insures you to the value of the goods and offers a recorded service. We strongly recommend that products be return to us by a recorded delivery service as we cannot accept liability for products lost in transit.The cost of returning the item to us is your responsibility. Please be aware that the parcel can take up to 7 working days to be returned to us, unless sent via special delivery. This refers to Post Office deliveries only.

If you fail to comply with this obligation, we may have a right of action against you for compensation.

You will not have any right to cancel a contract for the supply of any products which have been opened or which we reasonably believe have been used. We will examine the returned product and will notify you of your eligibility for a refund.  In such circumstances no refund will be offered.

Please note that this returns policy does not affect your statutory rights.

 

Returning or exchanging damaged items

It is important to us that your order reaches you in perfect condition.

If you have received a damaged item, please get in touch through the CONTACT PAGE within 24hrs of receipt. You must then return the item(s) to us (including the original packaging) within 7 days, clearly stating the problem with the order. Please be aware that the parcel can take up to 7 further working days to be returned to us, unless sent via special delivery. This refers to Post Office deliveries only.

We will examine the returned product and submit a claim form to Royal Mail on your behalf. Please note, we will not be able to accept returned items if it is determined that they have been used.  In such circumstances no refund will be offered.

We are unable to offer a refund or exchange until the compensation claim from Royal Mail has been received, this may take up to 30 working days. When the claim is received, a replacement will be sent out or refund processed through the original payment method.

To return or exchange a damaged item/s please get in touch through the CONTACT PAGE.

Please note that this returns policy does not affect your statutory rights.