DELIVERY AND Returns

It is important to us that you are pleased with the products you have purchased. We understand that customer's need to know when they are going to receive their order and that if they are not satisfied with a product, it can be returned. Our customer services team are focused on providing you with the best possible service.  They are available Monday – Friday, 9.00am – 4.30pm.


Availability and Delivery

All Products shown on the website are subject to availability at the time of placing your order. Products will posted out within 48 hours receipt of cleared funds, Monday to Friday. A Dispatch Confirmation will be sent by email.

The preferred courier is Royal Mail, a certificate of posting with tracking number is always obtained. Delivery time guidelines quoted are those stated by Royal Mail. Once goods have left the premises they are under the control of that company. We are able to assist with tracking orders but you must be aware there may be delays due to weather, transportation issues and any other force majeure and we will not accept liability in these instances.

2nd class, allow 3-5 days.

1st Class, allow 1-2 days.

Next Day delivery, the next working day (orders must be place by 12pm)

Worldwide International Tracked & Signed, allow 5-7 days.

Royal Mail do not guarantee timescales nor do they consider an item to be lost in the post until 15 working days from the date of posting has passed.

We strongly recommend you choose the delivery option offering the correct level of compensation, should your item become lost or damaged in the post. 

Standard delivery, a maximum £20 compensation. 

Signed For delivery, a maximum of £50 compensation.

Next Day delivery, a maximum of £500 compensation.

PLEASE NOTE - We are not liable for items lost or damaged in the post but will complete a Royal Mail Claim form on your behalf. The compensation received from Royal mail will be refunded to you through the original payment method.

Royal Mail compensation rates can be found on their website www.royalmail.com

Order amendments

For an order amendment please get in touch through the CONTACT PAGE.

In order for us to process your request, it would be helpful if you quoted your order details. As orders are normally processed swiftly, it may not be possible to amend your order at that point but we will do all we can to assist.

Order Cancellations

To cancel your order please get in touch through the CONTACT PAGE.

You are entitled to cancel your order within seven-days of making your order. If you contact us as soon as possible after placing you order, it may be possible for us to cancel it before it is processed, please have your order details to hand. 

Any order cancelled by the customer prior to processing will be deleted from our system without any charge.

If an order has already been packaged and dispatched, the customer will be responsible for returning the parcel at their expense or refusing delivery.

Returns

If you wish to return the product/s, you have a statutory right to cancel your order at any time within seven working days, beginning on the day after you received the products.

To return your product/s please get in touch through the CONTACT PAGE for authorisation.

The product(s) must be returned unopened, in the same condition in which you received them, seal intact, original packaging and in a saleable condition. It is your responsibility to ensure the safe return of the item/s by packaging the products adequately and using a reputable delivery service that insures you to the value of the goods and offers a tracked service. We cannot accept liability for products lost in transit. All shipping costs are to be paid by the buyer. On receipt of the returned item, you will receive a refund through the original payment method.

You will not have any right to cancel a contract for the supply of any products which have been opened or which we reasonably believe have been used. In such circumstances no refund will be offered.

Please note that this returns policy does not affect your statutory rights.

 

Items lost in the post

A certificate of posting with tracking number is always obtained. Delivery time guidelines quoted are those stated by Royal Mail. Once goods have left the premises they are under the control of that company. We are able to assist with tracking orders but you must be aware there may be delays due to weather, transportation issues and any other force majeure and we will not accept liability in these instances.

Royal Mail do not guarantee timescales nor do they consider an item to be lost in the post until 15 working days from the date of posting has passed.

We strongly recommend you choose the delivery option offering the correct level of compensation, should your item become lost or damaged in the post. 

Standard delivery, a maximum £20 compensation. 

Signed For delivery, a maximum of £50 compensation.

Next Day delivery, a maximum of £500 compensation.

PLEASE NOTE - We are not liable for items lost or damaged in the post but will complete a Royal Mail Claim form on your behalf.

The compensation received from Royal mail will be refunded to you through the original payment method. This may take up to 30 working days.

Royal Mail compensation rates can be found on their website www.royalmail.com

Damaged items

It is important to us that your order reaches you in perfect condition.

If you have received a damaged item, please get in touch through the CONTACT PAGE within 24hrs of receipt. You must return the item(s) to us (including the original packaging) within 7 days, clearly stating the problem with the order. All shipping costs are to be paid by the buyer.

We will examine the returned product and submit a claim form to Royal Mail on your behalf. Please note, we will not be able to accept returned items if it is determined that they have been used.  In such circumstances no refund will be offered.

The compensation received from Royal mail will be refunded to you through the original payment method. This may take up to 30 working days.

Please note that this returns policy does not affect your statutory rights.